Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If gambling is no longer fun and is causing stress, financial difficulties, or affecting your relationships, it may be time to seek help. Please read the information below to understand how to gamble responsibly and where to find support.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Chasing losses by placing larger or more frequent bets
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Lying to friends or family about how much time or money you spend gambling
• Using gambling as a way to escape stress, depression, or other emotional problems
• Failed attempts to cut down or stop gambling
• Gambling interfering with your sleep, health, or relationships

Self-Exclusion Tools

We offer a range of self-exclusion and responsible gambling tools to help you manage your activity and stay in control. These tools are available at any time through your account settings and include:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Session Time Limits: Restrict the amount of time you spend gambling in a single session.
• Reality Checks: Receive regular on-screen reminders of how long you have been playing.
• Cool-Off Period: Take a short break from gambling for a set period of time, such as 24 hours, one week, or one month.
• Self-Exclusion: Exclude yourself from gambling for a minimum period of six months. During this time, your account will be suspended and you will not be able to access gambling services.

To activate any of these tools or to request a self-exclusion, please contact our customer support team or visit your account settings. You can also register with GAMSTOP, the national self-exclusion scheme, which will block you from all licensed online gambling websites in the United Kingdom.

Helpful Resources

If you feel that you or someone close to you may have a gambling problem, help is available. The following organisations provide free, confidential advice and support:

• BeGambleAware - BeGambleAware is a leading charity providing information, advice, and support for anyone affected by problem gambling. Their website offers a range of resources, including a free helpline and live chat service.
• GamCare - GamCare is the leading provider of free information, support, and counselling for problem gamblers in the UK. They operate the National Gambling Helpline, available 24 hours a day, 7 days a week.

Remember, gambling is meant to be a form of entertainment. Please gamble responsibly and never bet more than you can afford to lose. If you need help, do not hesitate to reach out to one of the organisations listed above.